Warranty Policy

At Square Motorcycle Parts, we stand behind the quality of the products we supply. While our standard returns window covers items that are unused and returned within the specified period, we also understand that issues can occasionally arise after this time. If a problem occurs outside of the returns window, you’re still covered by our warranty for added peace of mind.

Warranty Period

All eligible products are covered by a 12-month warranty from the date of purchase. This warranty applies to manufacturing defects and faults that arise during normal use of the item.

What the Warranty Covers

If a product develops a fault within the warranty period, we will:

  • Thoroughly assess and test the item to confirm the reported issue
  • Determine whether the fault is due to a manufacturing defect or product failure
  • Offer a replacement or suitable resolution once the fault has been verified

Our aim is to ensure that any genuine faults are dealt with quickly and fairly, minimising downtime and inconvenience.

What Is Not Covered

The warranty does not cover:

  • Damage caused by incorrect installation or misuse
  • Wear and tear from normal use over time
  • Modifications or alterations made to the product
  • Damage caused by accidents, neglect, or external factors

If you're unsure whether an issue is covered, we encourage you to get in touch so we can advise further.

How to Make a Warranty Claim

If you believe your item has developed a fault:

  1. Contact our support team with your order details
  2. Provide a clear description of the issue, including photos or videos where possible
  3. Our team may request the item be returned for inspection and testing

Once received, we will assess the product and confirm the next steps. If a manufacturing fault is found, we will offer a replacement or appropriate resolution promptly.

Our Commitment

We aim to make the warranty process as straightforward as possible. If a genuine fault is confirmed, we will always work to resolve the issue fairly and efficiently.

If you need assistance with a potential warranty claim, please contact our support team who will be happy to help.